Everyone, every now and then, likes to go out and have a night on the town by going to a good hotel or restaurant or kicking back at a nice pub. The selection of a restaurant depends on a variety of factors like food taste, variety of drinks, prices, quality, ambience, etc., but one factor that is of utmost importance in this industry is services. In the hotel and restaurant industry, the point of sale (POS) is not merely a cash counter, where payment is made, like in retail, but the entire experience from the point of booking a table to ordering the food and ultimately making the payment. This entire experience can either lead to a satisfied, loyal customer, who will give good word-of-mouth, or a dissatisfied, angry customer, who will tell others about this unpleasant experience. So it is of paramount importance that a restaurant provides customer with a unique and pleasurable experience, to ensure repeated business and increase in business via good word-of-mouth. One tool that can help restaurants deliver such an experience is the POS solution.
Restaurant POS solutions provide your business the hardware and software required to run it efficiently and cost-effectively. The features and applications within the POS solution ensure that you deliver quick and satisfactory services to the customers. A good POS solution helps you manage your business better as it comes with –
• Excellent reservation and table management system to help customers make reservations and get a table according to their preference and time.
• Efficient inventory management system to help you keep track of your resources and avoid out-of-stock situations.
• Efficient order management and table delivery system to ascertain that the correct order is taken and delivered to the correct table quickly.
• Quick bill generation with facilities for discounted invoices and different payment options to ensure customers don’t have to wait long after their meal is over.
• Good scheduling and employee management system that keeps a check on the employees’ in/out timing and give efficiency to the business.
• Large data storage and memory capacity to allow for creation of customer loyalty programs so that customers can order what they had the previous visit, get a discount for frequent visits, or add customisation to their order like no sugar, less salt or more spicy, etc.
The above features provide your business the ease of managing the point of sale in your restaurant, while giving your customers a great experience and amazing services that will in turn lead to a great reputation amongst people.
